Менеджер по работе с клиентами


  • Providing level 1&2 local and remote support in multi-site customer-oriented environment
  • Work with Support Account Specialist to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
  • Participate in team projects and collaborate with other functional teams.
  • Monitoring, responding to and resolving service tickets and problem reports received through phone, email, and ticketing queue system
  • Perform all tasks with a focus on customer service including accessibility and positive attitude


  • 2+ years experience as IT support specialist
  • Experience supporting and troubleshooting enterprise software/hardware
  • Ability to troubleshoot and specifically diagnose software, hardware and networking issues
  • Knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Windows Server
  • Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others
  • Good English communication skills (verbal and written)
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Good problem solving and research skills
  • You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • Ability to follow team policies, processes and procedures.


  • Dynamic and exciting job in a rapidly growing enterprise
  • Business trip possibilities across the globe
  • Friendly, motivated and highly professional team
  • Competitive salary and social guarantees
  • Professional and personal growth
  • Advanced health insurance
  • Weekly sport activities
  • Reliable employer caring for the employees.
  • Convenient office with free parking space located away from traffic jams

Work location: Marupe (Riga, Latvia)
Work hours: Full time

If you are interested in our job offer, please send your detailed CV with subject Junior Account Manager  to hr@x-infotech.com