Менеджер по работе с клиентами

Providing level 1&2 local and remote support in multi-site customer-oriented environment
Work with Support Account Specialist to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
Participate in team projects and collaborate with other functional teams.
Monitoring, responding to and resolving service tickets and problem reports received through phone, email, and ticketing queue system
Perform all tasks with a focus on customer service including accessibility and positive attitude

2+ years experience as IT support specialist
Experience supporting and troubleshooting enterprise software/hardware
Ability to troubleshoot and specifically diagnose software, hardware and networking issues
Knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Windows Server
Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others
Good English communication skills (verbal and written)
Ability to effectively prioritize and execute tasks in a high-pressure environment
Good problem solving and research skills
You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
Ability to follow team policies, processes and procedures.