Our Infotech team spent two inspiring days in Tallinn exploring eGovernment Digital Services in Estonia. Thanks to subject matter experts from the e-Governance Academy and the Estonian Information System Authority (NCSC-EE), we had the chance to see firsthand how digitalization transforms public services.
Key insights from Ruslan Arzhanik Arzhanik, CTO at X Infotech .
✅ eGovernment is an integrated approach to digital services, not just a collection of paper-based services converted to a digital representation.
✅ Coverage, accessibility, user-friendliness and ease of use are all the important key success factors for launching eGovernment digital services.
✅Standards and regulations are evolving (GDPR, eIDAS 2.0, EU Digital Wallet, PSD2, etc.), and we can expect increasingly comprehensive and thorough regulation of digital services in the following years and decades.
Estonia’s success is an inspiration for us as we continue to shape the future of digital government services.
X Infotech is a global provider of software solutions for electronic identity documents, digital identity, digital payments, and personalisation of electronic payment cards. It has satisfied customers in over 60 countries. Learn more: www.x-infotech.com.