IT Support Specialist


  • Technical support and troubleshooting, providing level 1&2 local and remote support in multi-site customer oriented environment;
  • Written and verbal communication with end user representatives;
  • Ownership of incoming support tasks, its administration, pro-active completion follow-up and feedback provision to the customer;
  • Formal and informal communication with Development, Testing and Documentation units within the scope of incoming support requests;
  • Customer focused services provision, attention to details, accessibility and positive attitude towards the client;
  • Participation in developing and documenting internal standards of IT knowledge base and system configuration including software and hardware levels;
  • Participation in internal and external projects delivery;
  • Collaboration with other functional teams of the company.


  • Work experience as IT support specialist (or similar) for at least 3 years;
  • Ability to troubleshoot and diagnose software, hardware and networking issues;
  • Knowledge of Microsoft based operating systems;
  • Fluent verbal and written English;
  • Proven organizational skills with exceptional attention to details;
  • Ability to work quickly and accurately;
  • Ability to effectively prioritize and execute tasks in a multi-tasking environment;
  • Ability to work both independently and as a team member and to follow support task assignment from initiation to completion;
  • Readiness for occasional intercontinental business trips.


  • Higher education or final year undergraduate in IT or other similar field;
  • Knowledge of virtualization and networking technologies;
  • ITIL, Microsoft (or other) certifications;
  • Knowledge of programming (C#/JavaScript) and SQL languages;
  • Expertise in working with JIRA, Jenkins, SVN/GIT and/or similar tools;
  • Additional language knowledge.


  • Exciting job in a rapidly growing international enterprise
  • Professional challenges, tough but interesting tasks
  • Exceptional opportunity to work for international industry of secure identity and payments
  • Projects to participate together with United Nations, Interpol and World Bank
  • Opportunity to work globally on all continents, in all cultures, remote business trips
  • Competitive salary
  • Advanced health insurance and other perks
  • Professional trainings, certifications, team-buildings
  • Reliable employer who cares about your long-term growth

Work location: Riga, Latvia
Work hours: Full time

If you are interested in our job offer, please send your detailed CV with subject “IT Support Specialist” to Contact phone: +371 67930171
Send CV.