- Technical support and troubleshooting, providing level 1&2 local and remote support in multi-site customer oriented environment;
- Written and verbal communication with end user representatives;
- Ownership of incoming support tasks, its administration, pro-active completion follow-up and feedback provision to the customer;
- Formal and informal communication with Development, Testing and Documentation units within the scope of incoming support requests;
- Customer focused services provision, attention to details, accessibility and positive attitude towards the client;
- Participation in developing and documenting internal standards of IT knowledge base and system configuration including software and hardware levels;
- Participation in internal and external projects delivery;
- Collaboration with other functional teams of the company.